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Unwanted items – if you’ve changed your mind, you don’t like it or don’t want it anymore that’s fine! No problem. How much does it cost to return something? However please make sure you include a copy of your packing slip received with the order – this will help us identify the order and speed up the refund process.įor information on refunds please see our terms and conditions. We aim to process all returns within 10 working days of us receiving the goods back into store. Some items are excluded from our hassle-free returns policy and can only be returned if faulty – such as hygiene items (headphones, AirPods, Galaxy Buds) – and will be clearly marked as such on the item pages on our website. All items must be returned in their original boxes and packaging. We guarantee to refund or exchange any item you’re not completely happy with, providing you return it to us in an unused resalable condition within 30 days of the date of order. If you're still not sure after reading our easy returns policy just get in touch with us by email ( phone ( 01724 786060) or Facebook ( ) ITEMS PURCHASED ONLINE Nothing in our returns policy affects your statutory rights and our hassle-free returns are provided in addition to those rights. You'll normally receive your item the next working day (please allow 1-3 working days due to Royal Mail delivery timescales). Order by 3:30pm Monday to Friday and we'll send your item the same day Special Delivery by Royal Mail, order by 3:30pm Monday to Friday for delivery the next working day (excludes Saturday and Sunday). Please contact us for details, or view prices at the checkout).
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FREE Deliveryĭelivery is free anywhere within the UK (extra charges for certain highland postcodes and remote zones set by Royal Mail. Order by 3:30pm for same day collection (if you're in a hurry, just give us a call first and we can have it ready within 10 minutes). We also offer nationwide delivery with Royal Mail 1st Class Signed For (Free Delivery) or Royal Mail Special Delivery (by 1pm next working day**) Click & CollectĬollect from our Ashby Store within 1 hour - if an item is in stock, it's available to collect.
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Our fastest options are 'Click & Collect' or 'Express Delivery' - often available same day / next day. We offer a number of delivery options to get you your item as fast as you'd like it. Please note: Unlocking prices can go up as well as down - we will only guarantee a price quoted on the same day. Working days are Monday to Friday, excluding Bank Holidays and Public Holidays.
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Please only ask for an update if it is past the expected unlock time. We're unable to speed up the process or ask for an update until the unlock is overdue. Occasionally the network unlocking servers are unavailable and can cause an extra delay in unlocking your device - we'll always try and keep you updated with any delays. Our times stated are how long they 'usually take' and on occasion take a little longer. Once an unlock has been submitted, we are unable to cancel for any reason. These unlocks usually take between 1 and 3 working days. If for some reason it is not unlocked already, please contact us. EE devices must be 6 months old before they can be unlocked from the network.Īlmost all iPhone models on 3 (Three) are already unlocked. These unlocks usually take between 1 and 3 working days. O2 & Tesco devices must be 6 months old before they can be unlocked from the network.ĮE / BT / Virgin Media / T-Mobile / Orange Unlocks On occasions, it can take up to 5 working days.
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If you're unsure at any point just get in touch with us and we'll try our best to help.
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All you need to do is pop in your new SIM card, it helps if you're connected to wifi at this point and the phone will download a carrier update to complete the procedure. Some of them do take longer than others, we'll notify you once it's completed. Once the unlock is processed on Apple servers your device is then unlocked for good and you're free to use it on any network. Our official network unlocks are processed remotely - we send off the IMEI for an official Apple unlock.